1. What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, American Express), PayPal, Klarna, and bank transfer.

2. Can I modify or cancel my order after placing it?

Orders are processed quickly, so any changes or cancellations must be requested immediately by contacting our Customer Service at info@noesi.com.

3. Will I receive an order confirmation?

Yes, after completing your purchase you will receive a confirmation email with all the details of your order.

4. How long does shipping take?

• Italy: 2–5 business days
  
• Europe: 5–10 business days
  
• International: 7–15 business days
  

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to follow your delivery.

You can also track your parcel directly through our Order Tracking page on the NOESI Milano website.

6. Which couriers do you use?

We ship using trusted international couriers such as DHL, UPS, FedEx, and BRT to ensure fast and reliable delivery.

7. Do you ship internationally?

Yes, we offer worldwide shipping.

Shipping costs and delivery times may vary depending on the destination country.

8. Can I return a product if I’m not satisfied?

Yes, you have 14 days from the date of receipt to return your item.

Please ensure that the product is in its original condition, with intact packaging and the security seal unbroken.

9. How can I start a return process?

Send a return request to info@noesi.com, including images of the product to verify its condition.

You can find all details in our Return Policy section.

10. Is the return free of charge?

Return shipping costs are the responsibility of the customer.

We offer a pickup service within Italy for a fee of €10, which will be deducted from the refund.

For international returns, the cost will be communicated before confirmation.

11. When will I receive my refund?

Once the returned product has been received and verified, the refund will be processed within 10 business days, using the same payment method as the original purchase.

12. How do gift cards work?

Gift cards can be purchased directly from our website and are delivered via email.

They can be used to purchase any product and are valid for up to one year from the date of issue.

The NOESI Milano Gift Card is valid for one year from the date of activation.

It can be used for purchases both online and in-store.

13. How can I use a gift card?

Enter your gift card code at checkout to apply the discount.

If the gift card value is lower than the total order amount, you can complete the payment using an additional payment method.

14. Are your handbags authentic?

Yes, we sell only authentic and certified NOESI Milano handbags, crafted with the highest quality materials and attention to detail.

15. Do your products come with a warranty?

All NOESI Milano products are covered by the official manufacturer’s warranty.

If you experience any manufacturing defects, please contact us at info@noesi.com for assistance.

For any further questions, please contact our Customer Service at info@noesi.com, or visit our Contact page for assistance.